TERMS & CONDITIONS KENIZA BEACH HOTEL

We are so excited you are thinking of or have chosen to stay at Keniza! Welcome to our little slice of paradise. To make your stay as pleasant as possible please read through our hotel policies outlined below.

Please do not hesitate to reach out if you have any questions or would like to book a room.

Book a room here

Contact us here

Getting to Keniza

 

Keniza Hotel Guest Policies

Check-in Time:  3PM
Check-out Time: 11AM

LATE Check-Out: is $10 (USD) per extra hour (paid in advance) BUT subject to availability.

Room Rates: Based on Double-Occupancy:  Extra person (age 12+) is $35 per night.

Pets: We love our furry friends but no pets allowed.

Parking: NO GUEST PARKING

Airport shuttle: $140.00 USD oneway $280.00 USD round trip. To schedule airport pickup to contact us here. To learn more about your options visit our Visiting Mexico Blog.

Smoking: NO SMOKING or anywhere on the beachfront patio area.

  • Keniza Beach Hotel and neighboring hotels ALL have straw roofs (palapas) … and despite yearly mandatory fire-retardant intervention the ocean breezes and cigarette embers are not a good combination.
  • Designated Smoking Areas include the BBQ/patio and Garden areas, as well as outdoor Coffee Shop areas.

Quiet Hours are between 11:30 PM to 8AM. There are multiple late-night bars and restaurants only a short walk from Kiras. If you would like recommendations please ask our reception staff.  [Please no loud music/noises/ parties in rooms or outside areas]

Valuables can be left at the hotel safe. Hotel is not liable for losses of any kind.

Electricity + Hot Water: Available 24hrs.

Hair Dryers, Flat Irons, and Electric Shavers: We are a sustainability-minded hotel and take our commitment seriously. We run our electrical off solar panels … and the use of any of these items will “fry” (collapse) our system! Please no Hair Dryers, Flat Irons, Electric Shavers or Irons at any time.

  • ANY non-compliance will result in an economical FINE equaling, at a minimum, to actual Damages incurred.

Drinking Water + Tap Water: Our water is safe to brush teeth, shower, etc but we recommend you drink water provided in water bottles due to high mineral content and taste.

Wi-Fi connection is available in all rooms and most common areas (Subject to weather conditions).

Air Conditioning: Available from 8PM to 9AM. If you are running the A.C. Please make sure all windows and doors are securely closed otherwise it will not function properly.

LIABILITY:  KENIZA BEACH HOTEL is not and will not be held liable or responsible for any accidents of any kind regardless of the nature or location of any such accident, whether inside the rooms or on the property in general.  This includes any accident or incident involving the bicycles and/or kayaks, and/or any other “novelty” &/or activity provided by Keniza Beach Hotel to the registered guests.

 

Happy Travels!

Keniza, Tulum